Premier Rug Cleaning Brisbane

Establishment and laundry at Level 1, Suite 475/241 Adelaide St, Brisbane, QLD 4000, Australia. Here you will find detailed information about Premier Rug Cleaning Brisbane: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Contact Information

Categories:
Establishment   Laundry  

Address:
Level 1
Suite 475/241 Adelaide St
Brisbane
QLD 4000
Australia
Get directions

Phone:
+61 1800 655 949

Website:
https://premierrugcleaning.com.au/

Reviews of Premier Rug Cleaning Brisbane

  •  
    Russel Sherman Added December 03, 2023
    They damaged a very expensive rug of ours and won't take any responsibility. Clamp marks and irreversible damage to the texture of the rug. They made claims that the supplier didn't include cleaning instructions, however this is their core business and you would assume if they were unsure how to clean a rug they shouldn't touch it. This is now with the ACCC and our lawyers. My advice is, do not use this service for any high end rugs if you are concerned about possible damage.
  •  
    Jillian Bassett Added November 21, 2023
    Absolutely brilliant from start to finish. I submitted an enquiry online and got a quick call back; Leanne was very helpful and friendly over the phone and rug was picked up soon thereafter. My rug had to be picked up from and dropped back to my carport while I wasn’t home and there were no issues at all while I was at work. Rug came back spotless and as-new. Very glad I found this company and highly recommend
  •  
    Julie G Added November 20, 2023
    I have previously had very good experiences of getting rugs cleaned with Rugwash, based in Richlands Brisbane. The rugs would come back looking brand new and smelling fresh. Unfortunately I wasn't able to use this company now as I have relocated to the Sunshine Coast and they don't offer the pick-up and drop-off service here. I was going to drive the rug down there myself but found Premier Rug offered a collection service on the Sunshine Coast so went with them instead. I was so excited that I saved the drive I failed to look at reviews on-line. I naively assumed it would be the same quality service as I was using a professional rug cleaning company and not a carpet cleaning company who would just clean it in my living room.

    The pick-up & drop-off was seamless and the drivers were very nice. However, when I unrolled the rug to put back out it looked like it hadn't been touched. I have attached photos and you can clearly see the difference in colour between the part of the rug that sits under the couches and stays brand new and the part of the rug that has general dirtiness from use (I was going to swap it around so I got even wear but that was when I presumed it would all be equally clean). I have never had any stains on the rug from food or dog pees or anything. I didn't think there would be anything tricky to get out - just dirty feet coming in from playing in the yard, etc. I contacted Premier and explained that I suspected the rug had somehow missed being cleaned at all and just returned. They took it back again and the rug has now returned to me exactly the same.

    Premier have not contacted me to see if I was happy with the rug the second time. I suspect I am now labelled a "problem customer" who expects her rug to be visibly cleaner after paying for cleaning. This is a pure wool rug that just had general grubbiness and no specific stains to remove. If that can't be achieved what is the point of rug cleaning? Am I just giving my rug a holiday to Brisbane for the week? I got my carpets cleaned in the bedrooms by Electrodry that same week and they all came up beautifully and are a similar pure wool loop pile. I kick myself that I didn't just get Electrodry to do the rug.

    After looking at reviews on-line I can see my experience is not isolated and I will get no satisfaction in complaining to Premier or Office of Fair Trade. I just wanted to perhaps save someone else the expense of cleaning their rug here. Try Rugwash or put your money towards a new rug instead.
  •  
    Jenny Oakes Added November 13, 2023
    Premier have been cleaning my rugs for years. Always good results. Reliable service. Professional. No need to go any where else.
  •  
    Gail Davison Added November 07, 2023
    Totally wasted $300. Absolutely no noticeable difference in before & after appearance of rug. I actually thought they rtd it not cleaned. It was rtd for a 2nd clean & still a disaster.
    I do not recommend this business.
    I submitted a complaint with the Office of Fair Trading, requesting a full refund but I was unsuccessful.
    Complete waste of $300 !!!!

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Questions & Answers

1. What is the phone number for Premier Rug Cleaning Brisbane

The phone number for Premier Rug Cleaning Brisbane is +61 1800 655 949.

2. Where is Premier Rug Cleaning Brisbane located?

Premier Rug Cleaning Brisbane is located at Level 1, Suite 475/241 Adelaide St Brisbane, QLD 4000.

3. Is there a primary contact for Premier Rug Cleaning Brisbane

You can contact Premier Rug Cleaning Brisbane by phone using number +61 1800 655 949.

4. What is the web address (URL) for Premier Rug Cleaning Brisbane

The website for Premier Rug Cleaning Brisbane is https://premierrugcleaning.com.au/.

About Premier Rug Cleaning Brisbane

Premier Rug Cleaning Services provide specialist care for your rug. We offer friendly, helpful service with obligation free quotes. With over 25 years of experience, we always strive to achieve 100% customer satisfaction. Our team is specialized in removing all kinds of stain without damaging the rug. We also offer free pick-up and delivery within our service area. For more details kindly visit https://premierrugcleaning.com.au/

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