Urban Chic

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Reviews of Urban Chic

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  Brooke Powell Added December 02, 2022

  ★ ★ ★ ★ ★
  My first visit was for an upstyle for an awards night, and Jess got it spot on (despite my very vague requests)! It lasted all night, so very happy. Looking forward to a cut and colour in a few weeks.
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  SO LE Added November 28, 2022

  ★ ☆ ☆ ☆ ☆
  Worst place I’ve ever been. the ladies are very snobby and not very good at listening to what I wanted. My hair was all sorts of different colours and not what I asked for at all! Was so expensive and I regret spending my money here.
  
  My friend also told me her experience was the same and the older staff were rude to the younger employees.
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  Isabel Hardy Added November 19, 2022

  ★ ★ ★ ★ ★
  My haircut with Jaydee was so beautiful - perfect texture and shaping. Everyone at Urban Chic was so lovely and I was very well taken care of! To top it all off, the price was very reasonable. I will definitely be back! I'm making dinner plans for tonight just to show off my new style :)
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  Sloane Poole-Warren Added November 15, 2022

  ★ ★ ★ ★ ★
  The service is incredible. I wasn’t pleased with my hair cut and usually wouldn’t say anything but Annie and Amy went above and beyond to make sure it was rectified. I will definitely continue coming back. Annie is fantastic. Thanks ladies!!
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  Beatrice T Added November 05, 2022

  ★ ★ ☆ ☆ ☆
  Mid last year I booked an appointment with Carla at Urban Chic. It was the first time I had been to the salon.
  
  Prior to the appointment I was quoted $80.00 for a Shampoo, Cut, Bdry (long) and a $116.50 for a 1/2 Head Foils (long). Total: $196.50.
  
  During the consultation I showed the service provider a picture of the hair colour and technique I was hoping to achieve. I stipulated that the colours I wanted were honey, caramel and chocolate tones.
  
  It was agreed that some colour would be added to create a balayage effect. I knew this would be an extra cost, but at the time it wasn't explain to me what that would be.
  
  The appointment took over 4 hours which seemed excessively long. I asked to use the restroom which was down a pathway in the back of the garden. The only sink to wash my hands was the one in the salon the colourists used to rinse out their dishes.
  
  At the end of the appointment, the technique that was achieved was satisfactory however the colour was ashy and not what I asked for. Because I had been in the salon for so long I didn't have time to have it fixed.
  
  When I paid the bill I was charged an additional $45 for toner, $93.54 for a long tint, $27.50 for something called "Colour To Ends per 15 grams" and $40 for something called "Reborn". The total came to a whopping $402.50. I practically fell over at the additional costs.
  
  I was encouraged by the service provider to refer new clients to the salon in order to redeem loyalty program points. Needless to say I have not been back and I have not referred anyone to this salon.

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